Personal Information We Collect
We may request that you provide certain personal information if you contact us, purchase an item from our website, request technical support, subscribe to a newsletter, provide us feedback on a particular offer or product, participate in a promotion, or seek business development/career opportunities. The information we collect is generally limited to your full name and e-mail address, although we may request other information such as your billing address and credit card information in the event that you decide to make a transaction. In general, we limit the amount of personal information we require to consummate a specific transaction. For example, we will not ask for billing information unless in connection with a billing transaction.
If you submit an order at our online store, you will be asked for information necessary to complete the transaction – such as your name, address, and credit card number, and to allow you to purchase and download products, obtain access to service and technical support, or otherwise utilize products or services that you have selected, as well as technical data concerning your computer or traffic data incidental to your Internet connection. Additionally, you may be asked in cases where software is sold pursuant to subscription, to establish an account in order to obtain the software, and establish entitlement to upgrades and updates required for the software to provide ongoing protection in accordance with its function. This information will be used by PGB to ensure your entitlement for renewal, support and other services.
The processing and transfer of the data are limited to the following purposes: fulfillment of your order(s)/contract(s), extension/delivering product updates/service-subscriptions or licences, product registration and activation, customer and technical support as you may request from time to time, processing licence renewals as you may request from time to time, automatically processing license renewals if you elect automatic renewal of your software licence subscription and internal (compliance) audits and fraud prevention. You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction or functionality on the site if the information is essential to complete the transaction or functionality.
Non-Personal Information We Collect
We collect certain information when users visit our web sites or make use of our application. It tells us information such as how many users visited our sites, what caused the application to crash and empirical game statistics. By collecting this information, we learn how to best tailor our web sites to our visitors, how to fix potential bugs and how to improve some of the application's algorithms. Through various tracking methods and using log files, we may track domain names, IP addresses, and browser types from people who visit our site. We use this information to track aggregate traffic patterns.
Sharing Your Information
From time to time, and in jurisdictions where it is permitted, we may provide your information to authorized vendors of PGB to communicate to you information or offers about products or services that they believe are important to you. If you prefer that we not provide your information to our business partners, you may let us know using one of the methods described in this policy. PGB provides a number of ways for you to ‘opt-out’ of receiving additional information from us or having us provide your personal information to our partners by ‘opt-out’ options provided at the point of collection, through e-mail notices, or through other preference management that may be available depending on the service or web-site. If you do not wish to continue receiving our e-mail newsletters or bulletins you can opt-out of receiving these communications by replying to the "unsubscribe" address in the body of the email. In jurisdictions where sharing personal information is prohibited without your ‘opt-in’, no information will be shared without your prior consent.
In addition, PGB may retain the services of outside contractors to provide services for us (e.g. to deliver products, provide technical support, or handle order processing). We require that all such contractors keep the personal information of our customers secure and confidential. We have contractually bound third parties to such restrictions and require that these contractors provide for appropriate measures to secure the data, that they use personal information only on behalf of PGB, and that they do not share personal information with others or use your personal information for their own marketing purposes.
Please be advised that in certain instances, it may be necessary for PGB to disclose your personal information to government officials or otherwise as required by applicable law. No personally identifiable information will be disclosed to any law enforcement agency or governmental agency except in response to:
- A subpoena, warrant or other process issued by a court of competent jurisdiction;
- A legal process having the same consequence as a court-issued request for information, in that PGB would be in breach of local law were it to refuse to provide such information, and it or its officers, executive or employees would be subject to liability for failing to honor such legal process, provided there is a legal basis to do so; or,
- Where such disclosure is necessary for PGB to enforce its legal rights pursuant to the laws of the jurisdiction from which such information was gathered, and there is a legal basis to do so.
Security of Personal Information
We have taken appropriate security measures, consistent with modern information practices, to protect your personal information. These measures include, on our web sites and Internet-enabled technologies, administrative, technical, physical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction.
Links to Business Partners and Vendors/Re-Sellers
At the PGB web sites, there are a number of links to companies with whom we have a relationship. PGB is not responsible for the privacy practices of our business partners. We encourage you to read their privacy statements, as they may differ from ours. We also link to web sites that are maintained by one or more of our business partners who are collecting your information pursuant to their own policies and purposes. We encourage you to read the privacy policies on any such site to which you link for information on the privacy practices of that site.
Managing Your Privacy Preferences